Home Loans
From Submission to Settlement: Your Dedicated Home Loan Processing Partner.
The average Australian mortgage broker spends over 60% of their time on paperwork and administration. It's time to reclaim those hours. Our expert team works seamlessly as an extension of yours, progressing files overnight so you can wake up to results and focus on what truly matters: your clients.
Is Your Pipeline Clogged by Process?
You're a trusted advisor, a problem-solver, and a dream-maker for your clients. But the reality of running a brokerage often means you're buried in tasks that don't generate revenue. The administrative burden of the modern mortgage process is the single biggest barrier to growth and work-life balance.
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Are you constantly chasing clients for documents and chasing lenders for updates?
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Is the pressure of maintaining NCCP compliance creating unnecessary stress?
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Are slow turnaround times (TAT) putting your client relationships and settlements at risk?
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Is the high cost of experienced onshore support staff limiting your profitability?
You can't add more hours to the day, but you can make them infinitely more productive.
Your Complete Loan Processing Solution, Perfected
We provide a comprehensive, end-to-end loan processing service that handles every detail of the mortgage lifecycle. Our goal is to deliver a file that is accurate, compliant, and decision-ready, ensuring a smooth and predictable journey for you and your clients.
LOAN SET-UP & PRE-SUBMISSION
We start by meticulously setting up the deal in your CRM and submission platform (e.g., ApplyOnline). This includes accurate data entry, ordering pricing, conducting initial servicing calculations, and preparing a clear application summary for your review.
DOCUMENT & INFORMATION MANAGEMENT
We take the lead on the chase. Our team professionally liaises with your clients to collect and verify all required documentation, including PAYG payslips, tax returns, superannuation statements, and supporting evidence for any First Home Owner Grant (FHOG) applications.
SUBMISSION & PROACTIVE FOLLOW-UP
We package and submit a high-quality application to the lender. We don't stop there. We immediately follow up to ensure the file is picked up, order the property valuation, and establish a connection with the assigned credit assessor.
FROM CONDITIONAL TO UNCONDITIONAL APPROVAL
This is where we accelerate your approval. We manage all outstanding conditions, working directly with the credit team to provide any required information. We handle Lenders Mortgage Insurance (LMI) submissions and work tirelessly to secure that unconditional approval.
LOAN DOCUMENTATION & MORTGAGE PREPARATION
Once formal approval is received, we review the loan contracts and mortgage documents for accuracy, ensuring all details match the approval before sending them to your client for signature.
BOOKING SETTLEMENT
We manage the final, critical step. Our team coordinates with the client, the lender's solicitors, and the conveyancers to ensure all parties are ready and book a successful settlement.
POST-SETTLEMENT SUPPORT
Our job isn't done at settlement. We conduct a final quality check, ensure your commissions are processed correctly, and complete the digital client file, leaving you with a perfect audit trail.
THE PARTNERSHIP ADVANTAGE THAT SETS YOU APART
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The Overnight Advantage
This is your new competitive edge. While you sleep, our team in India is actively working on your files, chasing documents, clearing conditions, and preparing submissions. You wake up to progress, effectively shortening your turnaround times by days.
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Deep Australian Expertise
Our loan processors are not generalists. They are rigorously trained on Australian mortgage products, NCCP compliance, Responsible Lending obligations, and the specific credit policies of major and second-tier lenders.
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Flawless Integration We become invisible to your clients. Our team operates from your systems, using your email signatures and your brand's professional voice. We are a true, seamless extension of your team.
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Flexible & Scalable Power Effortlessly manage the peaks and troughs of the market. With Pro Astra Globus, you can scale your processing capacity up or down as needed, ensuring you only ever pay for the support you require.
